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Management Skills Training
Course 290
3 DAY COURSE

Price:
Course Outline

In this Management Skills Training course, you will learn the fundamental management skills and leadership competencies, including how to: 

  • Motivate and empower your teammates with passion 
  • Facilitate effective communication 
  • Delegate tasks clearly 
  • Develop a proactive customer-focused approach  
  • Enhance your leadership abilities through emotional intelligence 

Management Skills Training Benefits

  • Apply core management behaviors and techniques to deliver optimal results

  • Enhance leadership ability by developing emotional intelligence

  • Communicate with, motivate, and empower your team

  • Delegate work to individuals and teams

  • Develop a management vision for success

  • Continue learning and face new challenges with after-course one-on-one instructor coaching

Management Skills Training Outline

Module 1: Setting the Stage for Great Management

In this module, you will learn how to:

  • Define customer success 
  • Establish a sense of direction based on customer and organizational vision 
  • Adopt a continuous improvement mindset 
  • Empower people for high performance 
  • Identify stakeholder needs 
  • Map the stakeholder environment 
  • Identify mutual and conflicting expectations 
  • Establish success criteria for your team 

Module 2: Applying a Model for Management Excellence

In this module, you will learn how to: 

  • Make the transition from expert to manager 
  • Manage people with more experience and skill 
  • Develop a management role model 
  • Adapt the model to your managerial situation

Module 3: Managing with Emotional Intelligence (EI)

In this module, you will learn how to:  

  • Develop three key interpersonal skills 
  • Work with others by applying integral interpersonal skills 
  • Respond appropriately in important situations 
  • Use emotional intelligence (EI) to lead by example

Module 4: Motivating Individuals for Performance

In this module, you will learn how to: 

  • Avoid the top demotivators 
  • Leverage motivators that work for everyone 
  • Maximize your impact on motivation 
  • Match motivators to individual expectations 
  • Identify people's basic needs 
  • Recognize and respond to generational differences 
  • Develop and apply a motivational strategy

Module 5: The Art of Delegation

In this module, you will learn how to:  

  • Create a spirit of partnership 
  • Set common goals for your team  
  • Apply a proven step-by-step process for delegation 
  • Determine individual strengths 
  • Build on natural talents 
  • Collaborate effectively for successful outcomes

Module 6: Achieving Goals Through People

In this module, you will learn how to: 

  • Set group norms for yourself and your team 
  • Establish shared purpose and mutual accountability 
  • Create an environment conducive to collaboration 
  • Enhance communication through a three-layer goal clarification model

Module 7: A Proactive Approach to Managing Performance

In this module, you will learn how to: 

  • Encourage others to achieve their potential 
  • Utilize continuous appraisal techniques 
  • Integrate coaching and appraisal to build performance 
  • Intervene effectively when performance goes off track 
  • Reinforce and redirect behaviors with constructive feedback

Module 8: Finding and Applying Your Management Style

In this module, you will learn how to: 

  • Craft your personal approach to management 
  • Create momentum and flexibility in your team 
  • Take action to implement your personal goals 
  • Challenge organizational constraints
Course Dates

For course questions or any customer service inquiry, please contact your Customer Service team at BAHCustomerService@LearningTree.com.

We are excited that Learning Tree now offers a deferred direct bill payment option for Booz Allen employees. The deferred direct bill payment option enables employees to enroll in learning opportunities with no upfront costs. This payment option will require the employee to sign a Family Educational Rights and Privacy Act (FERPA) agreement with Learning Tree to release grades/completion to Booz Allen to satisfy the FlexEd Program completion requirement. Note, Learning Tree may also be used for the FlexEd Program reimbursement payment option.

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Private Team Training

Interested in this course for your team? Please complete and submit the form below and we will contact you to discuss your needs and budget.